Accessibility statement for letstalkskelmersdale.com

This accessibility statement applies to letstalkskelmersdale.com

This website is run by West Lancashire Borough Council. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Business Property Search – This feature is built and hosted on a third party website and then embedded onto our website. Unfortunately we are unable to make the necessary changes to make this feature accessible but are in contact with our provider.
  • Interactive forms – The contrast between some of foreground and background colours on our interactive forms do not meet the WCAG 2 AA contrast ratio thresholds.

We are currently making improvements to these areas to improve the accessibility of this website.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us on:

We’ll consider your request and get back to you as soon as possible, this will be no longer than 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please contact us via email contact@letstalkskelmersdale.com or phone 01695 712692

We’ll consider your request and get back to you as soon as possible, this will be no longer than 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

West Lancashire Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Business Property Search

This feature is built and hosted on a third party website and then embedded onto our website. Unfortunately we are unable to make the necessary changes to make this accessible.

We have contacted our provider to find out more information on when they plan to make the necessary changes to this feature. We will update this accessibility statement with any further updates. We will also look to source a new provider if this cannot be achieved.

Videos

The accessibility of embedded video content is dependent on the standards reached by the third-party provider. Where possible we will make use of features such as subtitles to ensure our content is accessible.

Interactive forms

Our forms are built and hosted through third party software. The contrast between the foreground and background colours on some our interactive forms do not meet the WCAG 2 AA contrast ratio thresholds.

We plan to ensure that the colour contrast ratio thresholds for these forms are met as soon as possible.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

Maps that are present on our website and are not used for navigational purposes are exempt under the regulations. We use maps to show geographical information.

PDF’s

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

How we tested this website

This website was last tested on 16th September 2020. The test was carried internally by the Let’s Talk Skelmersdale team.

We checked a broad sample of pages on the website, including the homepage and a selection of other pages. We used a free-to-use developer tool which checks each page against standard accessibility issues. A manual audit was also conducted.

What we have done to improve accessibility

We are always open to suggestions, additions or the reporting of accessibility problems.

We made the following improvements in September 2020;

  • Rebuilt the site in it’s entirety, using a WordPress theme that advises it follows the WCAG 2.1 AA accessibility guidelines.
  • Adapted our whole brand’s colour pallet to improve the colour contrast ratio across all communication.
  • Added an ‘underline on focus or hover’ to hyperlinked texts
  • Uploaded and added alt tags to all non-decorative imagery.
  • Ensured all page titles should be unique on the browser window tabs
  • Added labels to all page buttons

This statement was prepared on 16th September 2020. It was last reviewed on 17th September 2020.