Gail and Robert Godson set up Home Instead Senior Care West Lancashire, a local home care business, six years ago. They have now become the first West Lancashire home care provider to receive a double Outstanding rating, in an award by the Care Quality Commission (CQC), who are the independent regulator of health and social care services in England.
Based in Ormskirk, they were one of the first three adult social care services to be judged Outstanding under the CQC’s then newly introduced Ofsted style inspection regime.
The latest inspection, published this week, reaffirms the outstanding care provided to the company’s clients. The team clearly demonstrated continuous improvement by achieving Outstanding in four of the five key lines of enquiry and good in the fifth.
To date, only 3.3% of domiciliary care service locations in England have received the coveted CQC Outstanding rating.
The latest report, the Inspector said that “people and their relatives consistently praised the effective care delivered by staff” and quoted one client as saying “I don’t think they could be improved upon.”